Our website offers two ways to order:

• Ready-to-Purchase Jewelry: Browse our collection of in-stock pieces, which can be added to your cart and purchased online with a seamless checkout process.

• Customized Jewelry: Many pieces feature a “Design Your Ring” or “Design Your Piece” button. By clicking this, you can provide details about your preferences, including carat, type of stone, and budget. Once you submit your request, our team will contact you to discuss how we can adapt the design to your needs.

Absolutely! We’re delighted to customize our designs to suit your style and preferences. Contact us to start the process, and we’ll guide you through your options.

We have a dedicated page outlining the entire process of creating a custom piece, from initial consultation to the final delivery. Feel free to visit it for detailed information or contact us to start the process.

Yes, we offer engraving for many of our jewelry pieces. If the option isn’t available on the product page, please contact us, and we’ll be happy to assist.

Yes, we create custom wedding bands tailored to your preferences. While we do not keep wedding bands in stock, each piece is handcrafted based on your specifications, including design, materials, and gemstones. The production time for custom wedding bands is typically up to 2-4 weeks depending on the design. Contact us to begin designing your one-of-a-kind wedding band.

Yes! We specialize in custom engagement rings, allowing you to choose diamonds, natural or lab-grown, gemstones, settings, and designs that reflect your unique style. Our engagement rings are made with 18k solid gold.

For redesign or repurposing projects, gemstones must be evaluated by our specialists before beginning the design process.

To start creating your custom ring, please contact us directly.

• Collection Engagement Rings: Completion of an existing engagement ring from our collection typically takes up to 4 weeks.
• Custom Engagement Rings: Creating a custom engagement ring usually requires 6-8 weeks. Additional time may be needed during peak seasons..
• Custom Wedding Bands: Custom wedding bands are made to order and generally take 2-4 weeks to complete.

Yes, we specialize in creating custom matching bands, including nest rings that are designed to perfectly complement your engagement ring. Whether you’re looking for a seamless fit or a unique design, we’ll work with you to craft a ring that pairs beautifully with your piece.

We do not provide insurance, but we do offer an appraisal upon purchase, which you can use to insure your ring through your chosen insurance provider.

Presiada uses only the finest materials, including 18K gold, ethically sourced diamonds, lab-grown diamonds, precious gemstones, and vibrant enamel. While we prefer to work with 18K gold for its superior quality, 14K gold is available upon custom request. Each piece is crafted with precision and attention to detail, ensuring exceptional quality.”

The total time to receive your order depends on the type of product:

• Custom & Solid Gold Jewelry: These pieces are made to order and require approximately 6-8 weeks for production before shipping. Delivery adds an additional 5-10 business days.

• Gold Vermeil Jewelry: Ready-to-ship items are dispatched within 1-2 business days and typically delivered within 5-10 business days, depending on your location.

Please note that production time is separate from shipping time. We’ll keep you updated throughout the process with notifications and tracking information. For specific timing needs, feel free to contact us!

Presiada offers standard and express shipping options. We partner with reliable delivery services to ensure your package arrives safely and on time. Once your order is dispatched, you’ll receive a tracking number to monitor its journey.

Yes, we ship worldwide to a wide range of countries across Asia, Europe, the Middle East, North Africa, North America, Oceania, and the United Kingdom. Check our shipping destinations to confirm if your country is included.

The total time depends on the type of product ordered:

• Custom & Solid Gold Jewelry: These pieces are crafted to order, requiring approximately 6-8 weeks for production before shipping. Delivery takes an additional 5-10 business days.

• Gold Vermeil Jewelry: Ready-to-ship items are dispatched within 1-2 business days and delivered within 5-10 business days, depending on your location.

Delivery times depend on your location and the shipping method selected:

• For standard shipping, packages typically arrive within 5-10 business days after dispatch.
• Express shipping options may reduce this time significantly.

We offer free shipping on all solid gold jewelry, fully insured for your peace of mind. Your order will be securely delivered by trusted carriers such as DHL or FedEx, ensuring a safe and reliable delivery experience.

Our prices do not include local customs duties, taxes, or fees that may apply to your order. These charges are determined by your country’s customs office and vary depending on your location. We recommend contacting your local authority to get an estimate of these costs before placing your order, as we are unable to predict or include them in our pricing.

We accept returns on gold vermeil jewelry within 7 days of delivery, provided the item is in its original condition and packaging. Please note that shipping costs are non-refundable and will be deducted from the refund. Contact us to initiate a return.

Yes, you can return collection jewelry within 7 days of delivery if it is unworn, undamaged, and in its original packaging with the receipt.

Please note that shipping fees, taxes, and duties are non-refundable, and actual shipping costs will be deducted from the refund if free shipping was provided.

Sale items and custom pieces are final sale.

To start a return, contact us at shop@presiada.com

Returns must be shipped using a trackable and insured method at the customer’s expense.

Due to the bespoke nature of custom-made solid gold pieces, they are non-returnable and non-refundable. We provide expert consultation before making your custom piece.

At Presiada, we ensure your jewelry is carefully packaged and shipped with the highest quality standards to prevent any damage. However, in the rare event that your jewelry arrives damaged, please email us at shop@presiada.com within 48 hours of receipt. Include photos of the damaged item and your order number, and our team will assist you in resolving the issue promptly.

To initiate a return or exchange, contact us at shop@presiada.com with your order details. We’ll guide you through the process.