Where does Presiada ship to?

  • Asia: Cambodia, Hong Kong, Japan, Macao, Malaysia, Singapore, South Korea, Taiwan, Turkey
  • Europe: Albania, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
  • Middle East: Israel, UAE
  • North Africa: Morocco
  • North America: Canada, Mexico, United States
  • Oceania: Australia, New Zealand
  • United Kingdom

How much does shipping cost? We offer free standard shipping for orders over $200 (or equivalent in other currencies).

Production Time

  • Our gold vermeil jewelry is in stock and ready to ship. Items from the gold vermeil collection will be shipped within one week of receiving your payment.
  • All of our solid gold items are made to order, tailored especially for you. Once your order is paid and confirmed, production time for solid gold items is approximately 4 weeks.

Shipping Process
Once your jewelry is ready, we'll promptly ship it to you. Please allow up to 10 days for delivery, depending on your final destination and the chosen delivery company. We'll also share a tracking number with you so you can follow your order's journey.

Packaging
Your jewelry will arrive in a beautiful Presiada gift box. Our packaging is also sustainable and recyclable.

Returns
We do accept returns for our gold vermeil jewelry within 7 days of delivery. However, it's important to note that our solid gold jewelry is custom-made exclusively for your order, which means we cannot accept returns. Custom designs made specifically for you cannot be returned or refunded.

Delivery Time
Orders are dispatched within 1-2 business days after processing. Delivery times vary based on your location:

Duties and Taxes
Please keep in mind that you are responsible for any customs and import taxes that may apply when your order arrives in your country. Since we can't calculate these costs in advance, you'll need to be prepared to handle any additional charges. Thanks for understanding!

VAT
Our jewelry prices do not include VAT, so you may be responsible for paying VAT according to your country's laws. Please keep in mind that local VAT of 17% is already included in the price you see.

We appreciate your understanding and value your choice to own a specially crafted piece from Presiada. If you have any queries or concerns, feel free toΒ contact our customer service at shop@presiada.com.